Returns, Exchanges, and Cancellations
No Hassle Return Policy:
- Enjoy your product at home for 30 days (excludes custom orders).
- If you're not satisfied with the product, ship it back to us using whichever carrier is convenient.
- Buyer pays return shipping.
- Your refund will be processed once we've received the returned order.
- Please allow 5-7 days to receive your refund.
- Custom orders may not be returned.
- If you notice an error or damage, please contact us within 7 days of product delivery.
- E-mail us photos of the damaged product for our records as well as photos of damaged packing material to: firstname.lastname@example.org.
- We allow 14 days for the customer to submit proof of damage.
- If the damage is the result of our error, we will gladly either replace the product or issue a refund.
- Please allow 5-7 business days to receive your refund.